Elearning - Coordinate implementation of customer strategies Coordinate implementation of customer strategies (BSBCUS401A)
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
What will you achieve from this course?
This unit applies to individuals with a broad knowledge of customer service strategies who contribute well developed skills in addressing customer needs and problems. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
* BSB40807 Certificate IV in Frontline Management * BSB40207 Certificate IV in Business * BSB40407 Certificate IV in Small Business Management * BSB40507 Certificate IV in Business Administration
This is a nationally recognised qualification.
How to gain your qualification faster
Recognition of Prior Learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.
RPL (Recognition of Prior Learning) »
How long does this short course take?
Choosing to study online allows you to study at a pace that suits your lifestyle. Total nominal hours: 35 hrs Maximum 3 months access to online course.
