Elearning - Customer Service Solutions - Short CourseThis short course will provide you with the skills to develop and maintain customer relationships and how to customise solutions for customer needs. Organisational procedures will be applied using factors such as ethics, industry practice and relevant government policies and regulations.
What will you achieve from this course?The Customer Service Strategies - Short Course will provide you with the skills and knowledge to:
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
- Procedures to resolve customer difficulties
- Manage networks to ensure customer needs are addressed
- Satisfy complex customer needs
- Assist customer to articulate needs
Upon successful completion of these two units of competency you will receive a Statement of Attainment for part of the industry qualification in Certificate IV in Frontline Management (BSB40807)
Career Pathways- anyone employed that deals with the public
This is a nationally recognised qualification.
How to gain your qualification faster
Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.
RPL (Recognition of Prior Learning) »You are required to complete 2 units of study.BSBCUS401A Coordinate implementation of customer strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
BSBCUS402A Address customer needsThis unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
How long does the course take?Choosing to study online allows you to study at a pace that suits your lifestyle.
Total nominal hours: 85 hrs
Maximum 3 months access to online course.
