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Exceptional Customer Service - Online

Exceptional Customer Service - Delivered on-line or via correspondence

To survive in Business it is imperative to provide exceptional customer service. High-achieving work places and organisations recognise the importance of staff working effectively with their customers.  Customers vote with their feet!  This course aids participants in developing a \\"customer first\\" attitude and the practical people skills required to demonstrate to customers that they really matter. This course maps to the nationally recognised units:  

  • BSBCUS401B:  Coordinate implementation of Customer service strategies
  • BSBCUS402B:  Address Customer needs
  • BSBCUS403B:  Implement Customer Service Standards  

Learning Pathway

Successful completion of this course will lead to a nationally recognised statement of attainment for 3 of the 10 units required to achieve the Certificate IV in Business.   

Course Enrolment

Once enrolled you have 6 months to complete this course.  We envisage you will achieve this in a much shorter period.

Please request your free course information pack by clicking on the "Enquire Now" button below.

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