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Conflict Management Online Course

The Conflict Management course is an online program designed to meet the needs of those responsible for managing conflict in various situations. Conflict management involves implementing strategies to limit the negative aspects of conflict and to resolve the conflict to a an equal or better outcome. Furthermore, the aim of conflict management is to enhance learning and group outcomes (effectiveness or performance in organizational setting). In this field of study, you will learn to make conflict constructive for you and your organization. Conflict is constructive when it:

  • opens up and clarifies important issues and helps solve them
  • increases involvement of individuals in important issues
  • makes communication more authentic
  • releases pent-up emotion, stress or anxiety
  • helps build group cohesiveness
  • helps individual growth, provided there is reflection on the conflict

Conflict Management will enable you to recognize conflict situations and to negotiate or mediate change in order to resolve those conflicts without making the situation worse.

  • This couse is tutored by qualified psychologist (see our staff page).

Our lessons are self paced and run a duration of 100 hours, after completion, you will then gain a certificate in CONFLICT MANAGEMENT.


There are 8 lessons in this course:

  • Conflict Management and Anger
  • Listening
  • Negotiation
  • Mediation
  • Facilitation
  • Balance of Power
  • Discussion and Group Work
  • Crisis Analysis and Responses

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

For More information, or to enrol simply request a Free information pack or enquire below or view our website at: