Conflict Management

This course will enable you to recognise conflict situations and to negotiate or mediate change in order to resolve those conflicts without making the situation worse.

Lessons

There are 8 lessons in this course:

• Conflict Management and Anger
• Listening
• Negotiation
• Mediation
• Facilitation
• Balance of Power
• Discussion and Group Work
• Crisis Analysis and Responses

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

For More information, or to enrol simply request a Free information pack or enquire below.