Certificate IV in Frontline Management BSB40807This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Qualifications structure:This qualification requires 10 units, consisting of 4 core units, plus 6 elected units, at least 3 of the elective units must be selected from the elective units listed below. The other 3 elective units may be selected from the remaining elective units below or another training package.
Core industry units- BSBMGT401A Show leadership in the workplace
- BSBMGT402A Implement operational plan
- BSBOHS407A Monitor a safe workplace
- BSBWOR402A Promote team effectiveness
Elected units- BSBCUS401A Coordinate implementation of customer service strategies
- BSBCUS402A Address customer needs
- BSBCUS403A Implement customer service standards
- BSBFIA402A Report on financial activity
- BSBINM401A Implement workplace information system
- BSBADM409A Coordinate business resources
- BSBINN301A Promote innovation in a team environment
- BSBCMM401A Make a presentation
- BSBMGT403A Implement continuous improvement
- BSBMKG413A Promote products and services
- BSBPMG510A Manage projects
- BSBREL401A Establish networks
- BSBRES401A Analyse and present research information
- BSBRSK401A Identify risk and apply risk management processes
- BSBWOR401A Establish effective workplace relationships
- BSBWOR404A Develop work priorities
- BSBWRT401A Write complex documents
Career Opportunities: Working as a team leader, or in a supervisory, front desk or line management position
Duration for trainingThe duration of a course depends greatly on you, the time you have to dedicate to the learning activities and assessments and the timeframe in which you want to complete the course. All courses do have a maximum timeframe in which they need to be competed, however the minimum is set by you.
Competency Based Training & AssessmentParticipants enrolled in training leading to either a statement of attainment or certificate are required to complete assessments to demonstrate competency.
Competency based assessment is the process of gathering evidence to confirm that participants can perform required skills and knowledge.
Assessments undertaken may include:• Written/oral assessments
• Practical demonstrations
• Completion of case studies and similar activities
• Development of a portfolio
• Work samples
• Third party reports
Participants will be given feedback on all assessment activities. Competency based assessment does not use a marking scale rather the participant is deemed competent or not yet competent.
Recognition of Prior Learning (RPL) Recognition of Prior Learning is the process of formal recognition for skills and knowledge gained through previous learning such as:
• Life experiences
• Previous formal learning
• Employment
• Recreational or personal interests
You may be eligible for recognition of prior learning for part or all of a qualification, based on your previous experiences and learning. For more information regarding RPL and how to apply, please contact us for an obligation free consultation.
On completionOn successful completion of all requirements for the training you will receive a nationally recognised qualification.
Nationally recognised qualifications are qualifications developed to meet the requirements of the Australian Qualifications Framework (AQF). These qualifications can be awarded only by registered training organisations and are recognised throughout Australia. A nationally recognised qualification, through a registered training organisation means that you will be acquiring skills to meet the needs of industry
