The key to success of any company or organisation is good management and the key to good management is the Supervisor.  Good supervision is, in fact, the single most important factor in the success of any advanced economy.

Lesson Structure

There are 10 lessons in this course:

1. Introduction

2. Understanding the work place

3. Communications and human relations

4. Motivating employees

5. Organising the work place

6. Problem solving techniques

7. Discipline, complaints and grievances

8. Interviewing, recruitment, training

9. Work place safety

10. Dealing with management/worker participation/ report writing/ staff meetings

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

Aims

• Explain and create an organisational chart.

• Describe the five basic kinds of Unions.

• Report on what you expect to achieve by practicing good human relations.

• Define objectives, goals, tasks to be achieved.

• Describe what steps should be taken before re organising a section or department?

• Draw up a work area for an office, factory etc.

• Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.

• Write a diplomatic letter to a union in response to a complaint.

• Draw up a suitable advertisement for a position of a "Salesperson"

• Explain the methods most frequently used to train new employees.