Certificate In Personnel Management
Course Code
VBS003
Fee Code
CT
Number of Modules
6
Duration (approx)
600 hours
Course Structure
To gain the qualification you must successfully complete all assignments and pass an exam in each of the following six modules.
To view detailed outline for each of the above modules please click on the modules, or scroll down for brief outlines.
The Modules
Management
There are 6 lessons as follows:
Introduction & Organizational Structures
Management Theories & Procedures
Problem Solving & Decision Making
Management Styles & External Influences
Employing People & Interview Skills
Staff Management
Supervision
There are 10 lessons as follows:
Introduction - Organisational structures & responsibilities.
Understanding the work place - Government and private personnel departments, unions.
Communications and human relations.
Motivating employees.
Organising the work place.
Problem solving techniques.
Discipline, complaints and grievances.
Interviewing, recruitment, training.
Work place safety.
Dealing with management/worker participation/ report writing/ staff meetings.
Personnel Management
There are 10 lessons as follows:
Human behaviour
Workplace Communications
Workplace Conditions
Controlling Operations
Recruitment and Induction
Staff Training
Work Teams
Positive Discipline
Grievances and Complaints
Monitoring and Reporting
Motivation
This course contains eight lessons, as follows:
Introduction
Awareness
Tangible Rewards
Intangible Rewards
Negative Motivators
Initiating Motivation
Maintaining Motivation
Applications
Industrial Psychology
There are ten lessons in this course, as follows:
Introduction
Understanding the Employees Thinking
Personality & Temperament
Psychological Testing
Management & Managers
The Work Environment
Motivation and Incentives
Recruitment
Social Considerations
Abnormalities and Disorders
Conflict Management
There are eight lessons in this course, as follows:
Conflict Management and Anger
Listening
Negotiation
Mediation
Facilitation
Balance of Power
Discussion and Group Work
Crisis Analysis and Responses
At the heart of every successful business is sound personnel management. Learn how to improve morale and productivity in workplace, and strengthen your capacity to manage effectively.
A foundation qualification for supervisors, personnel managers or even business owners who wish to strengthen their capacity to manage people.
