Personnel Management |
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| Course Code | VBS107 |
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| Fee Code | S3 |
| Number of Assignments | 10 |
| Duration (approx) | 100 hours |
COURSE CONTENT
This course contains ten lessons, as follows:
1. Human behaviour
Understand how perception, learning and prior experience influence human behaviour
2. Workplace communications
Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
3. Workplace conditions
Understand some factors that contribute to overall workplace conditions and can affect workplace culture
4. Controlling Operations
Explain basic supervising practices for controlling business or department operations
5. Recruitment and Induction
Identify essential processes in the recruitment and induction of employees
6. Staff training
Understand the key elements of planning and conducting effective staff training
7. Work teams
Describe how team processes can be used to improve performance and productivity
8. Positive Discipline
Identify methods to establish and maintain discipline through positive means, such as reinforcement
9. Grievances & Complaints
Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
10. Monitoring and reporting
Understand the importance of monitoring workplace processes and performance, and how to report your observations
AIMS
