Tourism Management - Introduction

YOUR FIRST STEP TO A CAREER IN ONE OF THE MOST IMPORTANT INDUSTRIES TODAY!

The course is designed to develop your skills in Tourism Planning and Management.

The tourism industry encompasses the provision of all those services used by people when travelling away from home, including booking services, transport, accommodation, tourist retail outlets and attractions.

Worldwide millions of people are employed in the tourism industry – from coach drivers to travel agents to hotel concierges, as well as all the other hundreds of occupations that cater for tourists and travellers.

Tourists travel to almost every country in the globe, looking for adventure, recreation and entertainment. They seek both new and familiar experiences, both close to home and far abroad. Some travel independently, others in organised groups. Some look for security, others prefer their travel spiced with excitement and danger.

This course provides a foundation for further learning in any or all of these areas, whether on the job or through formal studies.

COURSE CONTENT

There are ten lessons in this module as follows:

1. Travel Industry Overview/Introduction

Holiday travel, Business travel, Resources, Components of travel (Accommodation, Transport, Food, Luggage/what to take, Health, Money, etc)

2. Destinations

Local, State, Interstate, International; health before departure.

3. Money, Insurance & Legalities

Credit cards, travellers cheques, exchange rates, International driving, quarantine laws, Islamic law, political concerns, tariffs, duty free, departure taxes etc.

4. Transport - Airline reservations

International Air Transport Assn, Aircraft types, Flight information, transfers, time zones, passports, visas, baggage, travelling with animals, making a reservation, etc.

5. Transport - Car Rental

Types of hire cars, reading manuals, different road rules, making reservations, cost structures, etc

6. Transport -Other, boat (ferries, cruising), bus, rail etc

7. Accommodation

Camping, Caravans, Tents, B & B's & Guesthouses, Hotels, Youth Hostels, Resorts, etc

8. Package Tours

9. Travel Agency Systems

Ethics, Tourist organisations, Client records and accounts procedures, etc.

10. Special Project -planning a trip

COURSE AIMS

• Describe the nature and scope of the tourism industry.
• Recommend tourism destinations relevant to client needs.
• Advise a client on planning for unforseen circumstances on a trip, such as financial, legal and insurance issues.
• Explain the operation of airlines, including booking procedures.
• Explain the operation of car rental services, including booking procedures.
• Explain the operation of other transport services, including shipping, bus and rail.
• Explain the operation of accommodation options to a client
• Advise a client on package tour options, to satisfied their specified requirements.
• Determine appropriate operational systems for management of a tourism service.
• Consolidate available information and resources to plan a trip.

YOUR FIRST STEP TO A CAREER IN ONE OF THE MOST IMPORTANT INDUSTRIES TODAY!

Tourism has become a major recreation pursuit, and commercial industry world wide. It is so significant today that some regions (even some countries) economies, are more heavily dependent upon tourism than anything else. The tourism industry encompasses the provision of all those services used by people when travelling away from home. The reason for travel is most obviously "a holiday"; but may also be "business".