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COURSE OUTLINE

The ICI hospitality and hotel program has been designed in conjunction with industry leaders and helps you learn the skills you need to succeed in within the industry quickly and conveniently.

Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation

Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

HOW WILL YOU BENEFIT?


  • Fast track your career in hotel and hospitality services and management
  • Learn the inside secrets of how to become a hotel and hospitality pro in months not years!
  • Study a hotel and hospitality course that was designed in conjunction with the hotel and hospitality industry
  • Free up valuable time, don't wast time and money travelling to classes
  • Study at your own pace whenever and wherever you are
  • Have access to a tutor who works in the industry you are training for
  • Easy interest free payment plans from as low as $49 per week

CAREER PROSPECTS

Start a career in the fast-growing hotel and hospitality industry. Hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events all provide good employment opportunities for those wanting to enter this industry.

Graduates will typically find work in the following capacities:
  • Bar managers
  • Catering managers
  • Hotel management trainees
  • Housekeeping supervisors
  • Manager, health and leisure department
  • Marketing consultants
  • Night auditor
  • Personal assistant to hotel manager
  • Personnel and training officers
  • Public relations officers
  • Purchasing officers
  • Restaurant supervisors and managers
  • Tourism and travel consultants
  • Hospitality entrepreneur (restaurant owner, mobile catering, hospitality staff recruitments etc...)

Earning Potential
Employees within hotel and hospitality management industry based on 2008 job figures you can expect to earn an average minimum of $35,000 to an average maximum of $110,000. Your experience, the size and location of the establishment you are working for will naturally influence how much you earn. (Source: MyCareer & Seek)

COURSE LEVELS EXPLAINED 
This course leads to the awarding of either a Certificate, Diploma or Advanced Diploma depending on which level you enrol at. The different levels are achieved by the amount of course content and assessments involved within each module at the basic (Certificate), intermediate (Diploma) and advanced (Advanced Diploma) levels. You will be able to learn about what the difference is between the three levels below:

1.    Certificate: represents a basic level of operational knowledge with general knowledge. Suitable for basic entry level positions.

2.    Diploma: qualifications recognises the graduates capacity for initiative and judgment across a broad range of technical and management functions. Diploma holders typically have personal responsibility and autonomy (semi-independence) in performing technical operations or organising others in the workplace.

3.    Advanced Diploma: The graduate is able to apply a significant range of principles and techniques across various contexts and functions. Graduates can expect to be involved in significant judgments, planning, and leadership/guidance functions related to workplace products, services, operations or procedures.

STUDY MODE

This entire course is carried out via Distance Learning (also known as correspondence learning). Distance learning is ideal if you need to adapt around work, family, or other commitments. It is also extremely beneficial should you simply wish to fast track your studies (and career) and not be locked into a timetable.

CUT OFF DATE FOR THE NEXT INTAKE


Visit the following web page and scroll down to the bottom to find out when the next enrolment cut off date is:

http://www.ici.net.au/hospitalitymanagement

Places are limited, in demand and entry into the course is on a first come first served basis.

Your enrolment is processed and acknowledged within 24 hours of the Institute receiving your application. You can expect to receive your course within days of enrolling. When you start your ICI course its at your own pace and you determine when you finish. Don't miss out.

Enrol today!


HOW TO ENROL

1. Enrol Online

The fastest way is to enrol online. Your details are kept secure and we don't share them with anyone.
To enrol online:

1.    Visit: www.ici.net.au/hospitalitymanagement
2.    Scroll down to the bottom of the page
3.    Click on the enrol now button
4.    Complete the secure online form.

2. Enrol via the Phone
Call: 1300 131 582



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