Interested in learning how to control conflict? Or maybe you would like to learn the skills to compliment your current career?
Whatever your goal, the Conflict Management course will help get you started. This course aims to develop your ability to assist with negotiation or mediation in group conflicts. You will also gain an understanding of the nature of conflict, the importance of listening skills, and the use of resolution techniques such as negotiation, mediation and facilitation.
Lifestyle Learning Direct's Confilct Management course teaches you about conflict handling styles, negotiation, emphatic listening, responsibilities and factors that influence the balance of power. Plus, as your course is delivered by distance education, there are no timetables to adhere to so your study can fit around your current lifestyle.
Key areas of learning - Conflict Management course
* Conflict and anger management * Listening * Negotiation * Mediation * Facilitation * Balance of power * Discussion and group work * Crisis analysis and responses We thank our affiliate ACS for supplying the content for this course.