Certificate IV in Business Administration (BSB40507)
Qualification Description
This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Job Roles
- Accounts Supervisor
- Executive Personal Assistant
- Office Administrator
- Project Assistant
Note: the minimum age of enrolment for this course is 18 years of age.
Requiring 10 units for the qualification (5 Administration units and 5 electives).
5 Administration units are:
BSBINM401A (Administration) Implement workplace information system
This unit describes the performance outcomes, skills and knowledge required to implement the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information, which plays a significant part in the organisation's effectiveness.
- Identify and source information needs.
- Collect, analyse and report information.
- Implement information systems.
- Prepare for information system changes.
BSBADM405B (Administration) Organise meetings
This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.
- Make meeting arrangements.
- Prepare documentation for meetings.
- Record and produce minutes of meeting.
BSBADM406B (Administration) Organise business travel
This unit describes the performance outcomes, skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.
- Organise business itinerary for domestic and overseas travel
- Make travel arrangements
- Arrange credit facilities
BSBITU402A (Administration) Develop and use complex spreadsheet
This unit describes the performance outcomes, skills and knowledge required to use spreadsheet software to complete business tasks and to produce complex documents.
- Prepare to develop spreadsheet
- Develop a linked spreadsheet solution
- Automate and standardise spreadsheet operation
- Use spreadsheets
- Represent numerical data in graphic form
BSBITU404A (Administration) Produce complex desktop published documents
This unit describes the performance outcomes, skills and knowledge required to design and produce complex desktop published documents.
- Prepare to produce desktop published documents
- Design desktop published documents
- Create desktop published documents
- Finalise desktop published documents
- Produce desktop published documents
BSBFIA401A (Elective) Prepare financial reports
This unit describes the performance outcomes, skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports.
- Maintain asset register
- Record general journal entries for balance day adjustments
- Prepare final general ledger accounts
- Prepare end of period financial reports
BSBCUS401A (Elective) Coordinate implementation of customer service strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
- Advise on customer service needs.
- Support implementation of customer service strategies.
- Evaluate and report on customer service.
BSBINN301A (Elective) Promote innovation in a team environment
This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.
- Create opportunities to maximise innovation within the team.
- Organise and agree effective ways of working.
- Support and guide colleagues.
- Reflect on how the team is working.
BSBOHS407A (Elective) Monitor a safe workplace
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
- Provide information to the workgroup about OHS policies and procedures.
- Implement and monitor participative arrangements for the management of OHS.
- Implement and monitor the organisation's procedures for providing OHS training.
- Implement and monitor procedures for identifying hazards and assessing risks.
- Implement and monitor the organisation's procedures for controlling risks.
- Implement and monitor the organisation's procedures for maintaining OHS records for the team.
BSBCUS403A (Elective) Implement customer service standard
This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
- Contribute to quality customer service standards.
- Implement customer service systems.
- Implement team customer service standards.
