Certificate IV in Human Resources (BSB41007)

Qualification Description

This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Job Roles 

• Human Resources Assistant 
• Human Resources Officer
• Payroll Officer.

Note: the minimum age of enrolment for this course is 18 years of age.  Requiring 10 units for the qualification (4 core units and 6 electives)
4 core units are:

BSBHRM401A (Core) Review human resources functions 

This unit describes the performance outcomes, skills and knowledge required to undertake research that supports work across a range of human resources functional areas. This is a foundation unit for any person wishing to pursue competency in human resources and provides a sound basis for working across various human resources functional areas. 

• Research human resources functions
• Review policy and procedures frameworks
• Apply ethical framework
• Report on research outcomes

BSBHRM402A (Core) Recruit, select and induct staff 

This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.

• Determine job descriptions
• Plan for selection
• Assess and select applicants
• Appoint and induct successful candidate

BSBHRM403A (Core) Support performance management process 

This unit describes the performance outcomes, skills and knowledge required to assist in the effective implementation of a performance management system and to facilitate employee performance. 

• Review performance management infrastructure
• Promote performance management system
• Collate performance management data

BSBWRK410A (Core) Implement industrial relations procedures 

This unit describes the performance outcomes, skills and knowledge required to work with industrial relations policies and procedures. 

• Communicate and implement organisation's industrial relations policies and procedures
• Assist in minimising industrial relations conflict
• Enhance industrial relations

6 elective units are:

BSBCUS402A (Elective) Address customer needs 

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. 

• Assist customer to articulate needs.
• Satisfy complex customer needs. 
• Manage networks to ensure customer needs are addressed

BSBADM405B (Elective) Organise meetings 

This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

• Make meeting arrangements.
• Prepare documentation for meetings. 
• Record and produce minutes of meeting.

BSBINN301A (Elective) Promote innovation in a team environment 

This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.

• Create opportunities to maximise innovation within the team.
• Organise and agree effective ways of working. 
• Support and guide colleagues.
• Reflect on how the team is working.

BSBCMM401A (Elective) Make a presentation 

This unit converts the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training, promotions etc. They contribute well developed communication skills in presenting a range of concepts and ideas. 

• Prepare a presentation.
• Deliver a presentation. 
• Review the presentation. 

BSBWOR401A (Elective) Establish effective workplace relationship 

This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

• Collect, analyse and communicate information and ideas. 
• Develop trust and confidence. 
• Develop and maintain networks and relationships. 
• Manage difficulties into positive outcomes.

BSBWOR402A (Elective) Promote team effectiveness 

This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

• Plan to achieve team outcomes.
• Develop team cohesion. 
• Participate in and facilitate work team.
• Liaise with management.