Certificate IV in General Insurance (FNS41411)
Qualification Description
This course is for people who want to work in general insurance in a range of organisations and can meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 personal advice.
Job Roles
Possible work functions may include:
- analysing insurance claims
- applying procedures and strategies for retaining and enhancing the customer relationship
- gathering risk information
- motor and home assessors
- sales and support
- reviewing and assessing risk information.
Note: the minimum age of enrolment for this course is 18 years of age.
Requiring 12 units for the qualification (4 core units and 8 elective units):
4 core units are:
BSBOHS201A (Core) Participate in OHS processes
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.
- Work safely
- Implement workplace safety requirements
- Participate in OHS consultative processes
- Follow safety procedures
BSBWOR401A (Core) Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
- Collect, analyse and communicate information and ideas
- Develop trust and confidence
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
FNSINC401A (Core) Apply principles of professional practice to work in the financial services industry
This unit describes the performance outcomes, skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements and model and meet expectations of these in all aspects of work.
- Identify the scope, sectors and responsibilities of the industry
- Identify and apply financial services industry guidelines, procedures and legislation
- Identify sustainability issues for the financial services industry
- Manage information
- Participate in and facilitate work team activities
- Plan work to be completed taking into consideration time, resources and other constraints
- Develop and maintain personal competency
FNSINC402A (Core) Develop and maintain in-depth knowledge of products and services used by an organisation or sector
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an organisation, or those an organisation uses, and how they may be applied to customer needs.
- Identify the products and services the organization uses
- Identify compliance implications of product
- Determine the appropriate users for products and services
- Maintain product knowledge
8 Electives are:
FNSASIC305A (Elective) Provide Tier 2 personal advice in general insurance
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including that administered by the Australian Securities and Investments Commission (ASIC).
This unit covers the functions undertaken by non-broker insurance advisers providing general advice in Tier 2 (standard retail general insurance) products to a consumer or current client.
Conditions relating to ASIC training requirements and accreditation should be obtained from ASIC.
- Establish relationship with Client
- Identify client objectives and risk situation
- Analyse client risk Information
- Identify appropriate risk solution
- Present appropriate solutions to client
- Negotiate effectively
- Coordinate implementation of the agreed solution
- Complete and maintain necessary documentation
- Provide ongoing service where requested by client
BSBCUS301A (Elective) Deliver and monitor a service to customers
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
- Identify customer needs
- Deliver a service to customers
- Monitor and report on service delivery
BSBCUS401A (Elective) Implement customer service standards
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
FNSSAM401A (Elective) Sell financial products and services
This unit describes the performance outcomes, skills and knowledge required to present a sales solution and close a sale in response to a customer inquiry.
This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
- Identify the nature of the inquiry
- Determine the suitability of the customer for the financial product or service
- Provide customer with information about the product or service
- Confirm sale and process documentation
FNSIAD501A (Elective) Provide appropriate services, advice and products to clients
This unit describes the performance outcomes, skills and knowledge required to create rapport with the client, identify and analyse their needs, objectives and financial situation, and identify and present appropriate solutions, including completing and maintaining necessary documentation and providing after sales service.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
- Create rapport with client
- Identify client's needs, objectives and financial situation
- Analyse client's needs, objectives and financial situation to identify appropriate solutions
- Present appropriate solutions to client
- Negotiate effectively
- Complete and maintain necessary documentation
- Provide after sales service
FNSCUS402A (Elective) Resolve disputes
This unit describes the performance outcomes, skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
- Establish that a dispute exists
- Investigate the dispute and determine the action to be taken
- Resolve dispute
- Finalise dispute
FNSCUS505A (Elective) Determine client requirements and expectations
This unit describes the performance outcomes, skills and knowledge required to establish a client's financial requirements and expectations in regard to financial investment products and includes quotations, claims and requests for service or amendments.
- Develop an awareness of the client's situation
- Obtain relevant knowledge of client's financial position and risk profile
- Determine client expectations and requirements with respect to financial markets advice
- Prepare and update necessary documentation where required
