Certificate IV in Loss Adjusting (FNS41611)
Qualification Description
This qualification is designed to reflect job roles in loss adjusting in a range of insurance organisations. Possible work functions may include:
- applying procedures and strategies for retaining and enhancing the customer relationship;
- inspecting for damage, recommending repair work and inspecting quality of work related to insurance claims
Job Roles
The primary pathway from this qualification is employment in assistant job roles in:
- customer service
- vehicle inspection and assessment
Note: the minimum age of enrolment for this course is 18 years of age.
Requiring 13 units for the qualification (3 core units and 10 elective units):
3 core units are:
BSBOHS201A (Core) Participate in OHS processes
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.
- Work safely
- Implement workplace safety requirements
- Participate in OHS consultative processes
- Follow safety procedures
BSBWOR401A (Core) Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
- Collect, analyse and communicate information and ideas
- Develop trust and confidence
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
FNSINC401A (Core) Apply principles of professional practice to work in the financial services industry
This unit describes the performance outcomes, skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements and model and meet expectations of these in all aspects of work.
- Identify the scope, sectors and responsibilities of the industry
- Identify and apply financial services industry guidelines, procedures and legislation
- Identify sustainability issues for the financial services industry
- Manage information
- Participate in and facilitate work team activities
- Plan work to be completed taking into consideration time, resources and other constraints
- Develop and maintain personal competency
9 Electives are:
FNSIGN402A (Elective) Inspect quality of work
This unit describes the performance outcomes, skills and knowledge required to inspect the work done by a builder/repairer, apply quality standards to work, and protect customer property and interests.
- Inspect work done by builder/repairer
- Apply quality standards to work
- Protect customer property and interests
FNSIGN403A (Elective) Estimate jobs
This unit describes the performance outcomes, skills and knowledge required to estimate the time requirements for jobs, gather cost estimates from external service providers, scope the job and produce and document the estimate. It encompasses inspecting vehicle/property to determine cause and extent of damage for preferred method of repair and determining a preferred method/strategy for restoration/repair.
- Estimate time requirements for jobs
- Determine availability/source of parts/materials
- Identify subcontract repair work costs for incorporation into the total estimated cost
- Estimate total job costs
FNSIGN404A (Elective) Inspect damage and develop scope of work
This unit describes the performance outcomes, skills and knowledge required to inspect a vehicle/property for damage and recommend action for reinstatement of vehicle or property. It encompasses inspecting vehicle/property to determine cause and extent of damage for preferred method of repair, determine preferred method/strategies for restoration/repairs and prepare scope of work.
- Inspect vehicle/ property to determine cause and extent of damage
- Determine preferred method/strategy for restoration/repair
- Prepare scope of work
FNSIGN405A (Elective) Inspect vehicle systems and components and determine preferred repair action
This unit describes the performance outcomes, skills and knowledge required to carry out an inspection of vehicle systems/components and decide on the preferred repair/replacement methods.
- Inspect vehicle systems/components to determine faults
- Determine preferred repair action
BSBCUS301A (Elective) Deliver and monitor a service to customers
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
- Identify customer needs
- Deliver a service to customers
- Monitor and report on service delivery
BSBCUS401A (Elective) Implement customer service standards
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
BSBCUS403A (Elective) Implement customer service standards
This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
- Contribute to quality customer service standards
- Implement customer service systems
- Implement team customer service standards
BSBCCO402A (Elective) Gather, collate and record information
This unit describes the performance outcomes, skills and knowledge required to gather, collate and accurately record information from a variety of sources including interviews and database systems.
- Obtain, record and analyse information from the community.
- Take and compile statements.
- Conduct interviews.
- Utilise information/ database systems.
- Use interview and evidence recording equipment.
- Exchange information with other members within the organisation.
FNSCUS402A (Elective) Resolve disputes
This unit describes the performance outcomes, skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
- Establish that a dispute exists
- Investigate the dispute and determine the action to be taken
- Resolve dispute
- Finalise dispute
BSBWOR404B (Elective) Develop work priorities
This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development.
- Plan and complete own work schedule
- Monitor own work performance
- Coordinate professional development
