Certificate IV in Transport & Logistics (Warehousing and Storage) (TLI40107)

Qualification Description

Certificate IV in Transport & Logistics (Warehousing & Storage) covers the fundamental principals of providing leadership and supervision within the Warehousing and Storage environment. AGB has developed a specialised program that will equip you with skills and knowledge to be successful in the areas essential including, coordinating stocktakes, collecting and presenting information, planning, facilitating work teams, conflict resolution, workplace practices, safety, customer service and monitoring suppliers.

Job Description

You will learn to receive and despatch goods and pick and pack orders. They work as operational planners and administrators or freight forwarder in the road and rail transport, warehousing, storage, stevedoring, maritime and allied industries.

Note: the minimum age of enrolment for this course is 18 years of age.

28 units are required for this qualification: 

TLID107C Shift materials safely using manual handling methods

• Assess risks arising from the relocation of the load. 
• Plan load relocation. 
• Relocate load.

TLID207C Shift a load using manually-operated equipment

• Assess risks arising from the relocation of the load. 
• Plan load relocation. 
• Relocate load.

TLIE307C Participate in basic workplace communication

• Communicate information about routine tasks, processes, events or skills. 
• Participate in group discussions to achieve appropriate work outcomes. 
• Represent views of the group to others.

TLIF107C Follow occupational health and safety procedures

• Follow workplace procedures for hazard identification and risk control. 
• Contribute to arrangements for the management of occupational health and safety. 
• Complete occupational health and safety records.

TLIF207C Conduct housekeeping activities

• Identify the housekeeping requirements procedures, and resources of different areas of the workplace. 
• Monitor and maintain cleanliness and tidiness in the workplace. 
• Complete assigned housekeeping duties.

TLIG107C Work effectively with others

• Contribute to determination of appropriate work roles. 
• Contribute to the planning of the activity. 
• Work with others. 

TLIL107C Complete workplace orientation/ induction procedures

• Identify major areas of the workplace in terms of functions, organisational structures and occupations. 
• Organise and accept responsibility for own workload. 
• Apply ethical practices. 
• Receive and act constructively on personal feedback. 
• Participate in identifying and meeting own learning needs. 
• Plan and organise a personal daily routine. 

TLIA1107C Package goods

• Select materials and pack and unwrap products. 
• Label packaged products/loads. 

TLIA1207C Pick and process orders

• Identify workplace order picking processes, policies and procedures. 
• Pick and despatch an order. 
• Record stock levels. 

TLIA1307C Receive goods

• Identify workplace procedures and documentation requirements for the receipt of goods. 
• Check and inspect goods on arrival and complete workplace documentation. 
• Unload, unpack and store stock. 

TLIA2107C Despatch stock

• Analyse order to identify work requirements. 
• Follow workplace order picking processes to prepare goods for despatch. 
• Complete despatch following workplace procedures and schedules. 

TLID307E Handle dangerous goods/ hazardous substances

• Identify requirements for working with dangerous goods and/or hazardous substances. 
• Confirm site incident procedures. 
• Select handling techniques. 

TLIE807C Process workplace documentation

• Plan documentation. 
• Complete documentation. 

TLIF607C Apply accident-emergency procedures

• Respond to the incident. 
•  Control and assist at accident or emergency site. 
•  Finalise accident-emergency process and complete records. 

TLIA1507C Complete receival/dispatch documentation

• Analyse order to identify work requirements to fill order. 
• Follow workplace order documentation processes. 
• Finalise documentation. 

TLIA2207C Participate in stocktakes

• Prepare for stocktake
• Stocktake and count stock
• Identify stock discrepancies
• Complete documentation

TLIA1807C Organise dispatch operations

• Plan and organise despatch operations. 
• Organise the storage and despatch of stock. 
• Complete documentation. 

TLIA1907C Organise receival operations

• Plan and organise receival operations. 
• Organise the storage of stock. 
• Complete documentation. 

TLIA3907B Receive and store stock

• Take delivery of stock. 
• Store stock. 
• Rotate and maintain stock. 
• Complete documentation. 

TLIF407C Organise occupational health and safety in the workplace

• Use information about OH&S policies and procedures. 
• Identify and assess hazards. 
• Negotiate to control risks and resolve complaints about OH&S. 
• Institute risk management strategies. 

TLIG207C Lead a work team or group

• Participate in team/group planning. 
• Manage and develop team/group performance. 
• Participate in and facilitate the work team/group. 
• Document and review work team/group tasks. 

TLIA2807C Assess and monitor optimum stock levels

• Assess projected  demand
• Assess variables that impact upon optimum stock levels
• Determine optimum inventory levels
• Monitor optimum inventory levels

TLIF1407C Develop and maintain a safe workplace

• Plan and implement safety requirements
• Inform and train personnel on OH&S legislation, codes and standards
• Establish and maintain procedures for assessing and controlling safety risks
• Monitor, adjust and report safety performance
• Evaluate the occupational health and safety system and related policies, procedures and programs
• Investigate and report non-conformance
• Establish and maintain a system for OH&S records

TLII107D Coordinate quality customer service

• Plan to meet internal and external customer requirements
• Ensure delivery of quality service
• Monitor, adjust and report customer service

TLIL507D Apply conflict/ Grievance Resolution Strategies

• Identify potential conflict situations 
• Implement conflict resolution strategies
• Use effective interpersonal skills

TLIG607C Facilitate work team

• Participate in team Planning
• Develop team commitment and cooperation
• Manage and develop team performance
• Encourage and facilitate the work of teams

TLIL907C Manage personal work priorities and professional development

• Manage self
• Set and meet own work priorities
• Develop and maintain professional competence

TLIA3207C Organise transport of freight or goods

• Plan transport operations
• Organise the transport of freight
• Complete organisational process