CERTIFICATE IV IN BUSINESS (BSB40207) This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Job RolesJob roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Note: the minimum age of enrolment for this course is 18 years of age.
Requiring 10 units for the qualification (1 core unit and 9 electives):
1 core unit is:
BSBOHS407A (CORE) MONITOR A SAFE WORKPLACE This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
- Provide information to the workgroup about OHS policies and procedures.
- Implement and monitor participative arrangements for the management of OHS.
- Implement and monitor the organisation's procedures for providing OHS training.
- Implement and monitor procedures for identifying hazards and assessing risks.
- Implement and monitor the organisation's procedures for controlling risks.
- Implement and monitor the organisation's procedures for maintaining OHS records for the team.
9 elective units are: BSBCUS401A (ELECTIVE) COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Advise on customer service needs.
• Support implementation of customer service strategies.
• Evaluate and report on customer service.
BSBCUS403A (ELECTIVE) IMPLEMENT CUSTOMER SERVICE STANDARDS This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Contribute to quality customer service standards.
• Implement customer service systems.
• Implement team customer service standards.
BSBADM405B (ELECTIVE) ORGANISE MEETINGS This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Make meeting arrangements.
• Prepare documentation for meetings.
• Record and produce minutes of meeting.
BSBINN301A (ELECTIVE) PROMOTE INNOVATION IN A TEAM ENVIRONMENT This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Create opportunities to maximise innovation within the team.
• Organise and agree effective ways of working.
• Support and guide colleagues.
• Reflect on how the team is working.
BSBCMM401A (ELECTIVE) MAKE A PRESENTATION This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience. This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training, promotions etc. They contribute well developed communication skills in presenting a range of concepts and ideas.
• Prepare a presentation.
• Deliver a presentation.
• Review the presentation.
BSBLED401A (ELECTIVE) DEVELOP TEAMS AND INDIVIDUALS This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Determine development needs.
• Develop individuals and teams.
• Monitor and evaluate workplace learning.
BSBMKG413A (ELECTIVE) PROMOTE PRODUCTS AND SERVICES This unit describes the performance outcomes, skills and knowledge required to coordinate and review the promotion of an organisation's products and services. This unit applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation.
• Plan promotional activities.
• Coordinate promotional activities.
• Review and report on promotional activities.
BSBREL401A (ELECTIVE) ESTABLISH NETWORKS This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.
• Develop and maintain business networks.
• Establish and maintain business relationships.
• Promote the relationship.
BSBSUS301A (ELECTIVE) IMPLEMENT AND MONITOR ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
• Investigate current practices in relation to resource usage.
• Set targets for improvements.
• Implement performance improvement strategies.
• Monitor performance.
