CERTIFICATE II IN FLORISTRY (WRF20104) |
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| CERTIFICATE II IN FLORISTRY (WRF20104) |
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Certificate II in Floristry has been designed to apply to those wishing to develop the skills and knowledge to work as a sales assistant and produce basic displays in a florist shop or studio. |
| Likely functions within the floristry industry for those who achieve this level of qualification include working within clearly defined contexts and under supervision. This Certificate equips learners to carry out a range of routine tasks and develop accountability, autonomy and skills in collaborating with others. |
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Job Description Employees assist the florist with preparation of flower arrangements, and sell flowers, indoor plants and accessories such as vases and baskets. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
| 15 units are required for the qualification (14 core units and 1 elective unit). |
| 14 core units are: |
| WRF0201B (CORE) PROVIDE SERVICE TO FLORISTRY CUSTOMERS |
| • Deliver service to
customers. • Respond to customer complaints. • Take orders for stock and merchandise and services. • Identify customer special requirements. |
| WRF0202B (CORE) CARE FOR FLORISTRY STOCK AND MERCHANDISE |
| • Identify and select
flower and plant materials. • Monitor the quality of incoming flowers and plant materials. • Prepare and condition flowers and plant materials. • Monitor and maintain the condition and appearance of flower and plant materials. • Monitor and maintain the condition and appearance of floristry stock and merchandise |
| WRF0203B (CORE) PREPARE AND DISPLAY FLORISTRY STOCK |
| • Prepare and clean
display, items, stock and merchandise, storage
and display
areas. • Place and arrange stock and merchandise. • Prepare and arrange display labels / tickets. • Maintain floral displays. • Protect stock and merchandise. |
| WRF0204B (CORE) ASSEMBLE AND PREPARE FLORISTRY PRODUCTS |
| • Identify
job requirements. • Select flower and plant materials and ancillary items. • Prepare floristry products. • Assemble and hand tie flower and plant materials. • Wire flower and plant materials. • Present flower and plant materials in a base medium. • Present floral design |
| WRRCA1B (CORE) OPERATE RETAIL EQUIPMENT |
| • Maintain retail equipment. • Apply keyboard skills. • Operate data entry equipment. |
| WRRCS1B (CORE) COMMUNICATE IN THE WORKPLACE |
| • Establish
contact with customers. • Process information. • Work in a team. • Maintain personal presentation. • Follow routine instructions • Read and interpret retail documents • Use numbers in the workplace. |
| WRRCS2B (CORE) APPLY POINT OF SALE HANDLING PROCEDURES |
| • Operate point of sale
equipment. • Perform point of sale transactions. • Complete sales. • Wrap and pack goods. |
| WRRER1B (CORE) WORK EFFECTIVELY IN A RETAIL ENVIRONMENT |
| • Act responsibly. • Act in a non-discriminatory manner. • Identify the award / agreement. |
| WRRF1B (CORE) BALANCE REGISTER / TERMINAL |
| • Remove
takings from register / terminal. • Reconcile takings. |
| WRRI1B (CORE) PERFORM STOCK CONTROL PROCEDURES |
| • Receive
and process incoming goods. • Rotate stock. • Participate in stock take. • Reorder stock. • Dispatch goods. |
| WRRLP1B (CORE) APPLY SAFE WORKING PRACTICES |
| • Observe
basic safety procedures. • Observe basic emergency procedures. |
| WRRLP2B (CORE) MINIMISE THEFT |
| • Apply
routine shop / studio / warehouse security. • Minimise theft. |
| WRRM2B (CORE) PERFORM ROUTINE HOUSEKEEPING DUTIES |
| • Organise
work area. • Clean work area. |
| WRRS1B (CORE) SELL PRODUCTS AND SERVICES |
| • Apply
product knowledge. • Approach customer. • Gather information. • Sell benefits. • Overcome objections. • Close sale. • Maximise sales opportunities |
| 1 elective unit is: |
| RTC2016A (ELECTIVE) RECOGNISE PLANTS |
| • Prepare
for plant recognition. • Recognise specified plants. • Complete recognition of plants. |
