CERTIFICATE III IN FLORISTRY (WRF30104) |
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| CERTIFICATE III IN FLORISTRY (WRF30104) |
This qualification is aimed at more experienced employees in the floristry industry, whose work requires extensive product knowledge and specialist skill application. The Certificate III requires learners to select, adapt and transfer skills to manage a broader range of activities in routine and non-routine contexts. Leadership and problem solving skills are developed. Learners are required to understand methods and procedures and take some responsibility for others. |
Job Description Employees design and prepare flower arrangements, and sell flowers, indoor plants and accessories such as vases and baskets. |
| Note: the minimum age of enrolment for this course is 18 years of age. |
| 22 units are required for the qualification (20 core units and 2 elective units). |
| 20 core units are: |
| WRF0201B (CORE) PROVIDE SERVICE TO FLORISTRY CUSTOMERS |
| • Deliver service to customers. • Respond to customer complaints. • Take orders for stock and merchandise and services. • Identify customer special requirements. |
| WRF0202B (CORE) CARE FOR FLORISTRY STOCK AND MERCHANDISE |
| • Identify and select flower and plant materials. • Monitor the quality of incoming flowers and plant materials. • Prepare and condition flowers and plant materials. • Monitor and maintain the condition and appearance of flower and plant materials. • Monitor and maintain the condition and appearance of floristry stock and merchandise |
| WRF0203B (CORE) PREPARE AND DISPLAY FLORISTRY STOCK |
| • Prepare and clean display, items, stock and merchandise, storage and display areas. • Place and arrange stock and merchandise. • Prepare and arrange display labels / tickets. • Maintain floral displays. • Protect stock and merchandise. |
| WRF0204B (CORE) ASSEMBLE AND PREPARE FLORISTRY PRODUCTS |
| • Identify job requirements. • Select flower and plant materials and ancillary items. • Prepare floristry products. • Assemble and hand tie flower and plant materials. • Wire flower and plant materials. • Present flower and plant materials in a base medium. • Present floral design |
| WRF0306B (CORE) APPLY PRODUCT KNOWLEDGE TO MEET CUSTOMER'S NEEDS |
| • Develop knowledge for a specific range of products and services. • Assist customer. |
| WRF0307B (CORE) RECOMMEND ON FLORISTRY PRODUCTS AND SERVICES |
| • Identify and demonstrate knowledge of stock and merchandise products and a range of services. • Promote products and services. |
| WRFD301B (CORE) CREATE FLORISTRY DESIGNS USING HAND TIED TECHNIQUES |
| • Develop designe specifications for hand tied floral arrangements. • Apply principles and elements of design to design specifications for hand tied floral arrangements. • Prepare equipment, flowers and plant materials for the production of hand tied floral designs. • Construct hand tied floral designs to specifications. • Plan and prepare wrapping / packaging materials to suit hand tied floral designs. • Wrap, pack, protect and enhance the presentation of hand tied floral designs. • Evaluate hand tied floral designs against design specification / job requirements. |
| WRFD302B (CORE) CREATE FLORISTRY DESIGNS USING WIRING TECHNIQUES |
| • Develop design specification for wired floral arrangements. • Apply elements and principles of design to design specifications for wired floral arrangements. • Prepare equipment, flower and plant materials for the production of wired floral designs. • Construct wired floral designs to specification. • Plan and prepare wrapping / packaging materials to suit the wired floral design. • Wrap, pack, protect and enhance the presentation of the wired floral design. • Evaluate wired floral designs against specifications / job requirements. |
| WRFD303B (CORE) CREATE FLORISTRY DESIGNS USING A MEDIUM BASE |
| • Develop job specifications for arrangements using a base medium. • Apply elements and principles of design to the design specification for arrangements using a base medium. • Prepare equipment, flower and plant materials for the production of arrangements using base medium. • Construct floral designs using a base medium to design specification. • Plan and prepare wrapping / packaging materials to suit the base medium floral design. • Wrap, pack, protect and enhance the presentation of the base medium floral design. • Evaluate base medium floral designs against design specifications / job requirements. |
| WRRCA1B (CORE) OPERATE RETAIL EQUIPMENT |
| • Maintain retail equipment. • Apply keyboard skills. • Operate data entry equipment. |
| WRRCS1B (CORE) COMMUNICATE IN THE WORKPLACE |
| • Establish contact with customers. • Process information. • Work in a team. • Maintain personal presentation. • Follow routine instructions • Read and interpret retail documents • Use numbers in the workplace. |
| WRRCS2B (CORE) APPLY POINT OF SALE HANDLING PROCEDURES |
| • Operate point of sale equipment. • Perform point of sale transactions. • Complete sales. • Wrap and pack goods. |
| WRRER1B (CORE) WORK EFFECTIVELY IN A RETAIL ENVIRONMENT |
| • Act responsibly. • Act in a non-discriminatory manner. • Identify the award / agreement. |
| WRRF1B (CORE) BALANCE REGISTER / TERMINAL |
| • Remove takings from register / terminal. • Reconcile takings. |
| WRRI1B (CORE) PERFORM STOCK CONTROL PROCEDURES |
| • Receive and process incoming goods. • Rotate stock. • Participate in stock take. • Reorder stock. • Dispatch goods. |
| WRRLP1B (CORE) APPLY SAFE WORKING PRACTICES |
| • Observe basic safety procedures. • Observe basic emergency procedures. |
| WRRLP2B (CORE) MINIMISE THEFT |
| • Apply routine shop / studio / warehouse security. • Minimise theft. |
| WRRM2B (CORE) PERFORM ROUTINE HOUSEKEEPING DUTIES |
| • Organise work area. • Clean work area. |
| WRRM6A (CORE) CREATE A DISPLAY FOR SMALL BUSINESS |
| • Indentify the requirements of the display. • Develop display ideas. • Develop and implement display plan • Maintain display. |
| WRRS1B (CORE) SELL PRODUCTS AND SERVICES |
| • Apply product knowledge. • Approach customer. • Gather information. • Sell benefits. • Overcome objections. • Close sale. • Maximise sales opportunities |
| 2 elective units are: |
| RTC2016A (ELECTIVE) RECOGNISE PLANTS |
| • Prepare for plant recognition. • Recognise specified plants. • Complete recognition of plants. |
| RTF2008A (ELECTIVE) MAINTAIN INDOOR PLANTS |
| • Prepare to maintain indoor plants. • Maintain the growing environment. • Maintain indoor plants. • Complete indoor plants maintenance operations. |
