DIPLOMA OF MANAGEMENT (BSB51107) Implementation PlanThis qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Job RolesJob roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• Manager.
Note: the minimum age of enrolment for this course is 18 years of age.
8 units are required for this qualification (5 core units and 3 elective units).
5 Core units are:
BSBCUS501A (CORE) MANAGE QUALITY CUSTOMER SERVICE This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Plan to meet internal and external customer requirements.
• Ensure delivery of quality products and/or services.
• Monitor, adjust and review customer service.
BSBLED501A (CORE) DEVELOP A WORKPLACE LEARNING ENVIRONMENT This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Create learning opportunities.
• Facilitate and promote learning.
• Monitor and improve learning effectiveness.
BSBMGT516A (CORE) FACILITATE CONTINUOUS IMPROVEMENT This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Lead continuous improvement systems and processes.
• Monitor and adjust performance strategies.
• Manage opportunities for further improvement.
BSBOHS509A (CORE) ENSURE A SAFE WORKPLACE This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
- Establish and maintain an OHS system.
- Establish and maintain participative arrangements for the management of OHS.
- Establish and maintain procedures for identifying hazards, and assessing and controlling risks.
- Establish and maintain a quality OHS management system.
BSBWOR502A (CORE) ENSURE TEAM EFFECTIVENESS This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Establish team performance plan.
• Develop and facilitate team cohesion.
• Facilitate teamwork.
• Liaise with stakeholders.
3 elective units are: BSBWOR501A (ELECTIVE) MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Establish personal work goals.
• Set and meet own work priorities.
• Develop and maintain professional competence.
BSBHRM402A (ELECTIVE) RECRUIT, SELECT AND INDUCT STAFF This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Determine job descriptions.
• Plan for selection.
• Assess and select applicants.
• Appoint and induct successful candidate.
BSBMGT502B (ELECTIVE) MANAGE PEOPLE PERFORMANCE This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
• Allocate work.
• Assess performance.
• Provide feedback.
• Manage follow up.
