CERTIFICATE II IN BUSINESS (BSB20107)
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist.
Note: the minimum age of enrolment for this course is 18 years of age.
12 units are required for the qualification (1 core unit and 11 elective units):
1 core unit is:
BSBOHS201A (CORE) PARTICIPATE IN OHS PROCESSES
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
- Work safely.
- Implement workplace safety requirements.
- Participate in OHS consultative processes.
- Follow safety procedures.
11 Electives we have selected:
BSBCUS201A (ELECTIVE) DELIVER A SERVICE TO CUSTOMER
This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
- Establish contact with customers.
- Identify customer needs.
- Deliver service to customers.
- Process customer feedback.
BSBIND201A (ELECTIVE) WORK EFFECTIVELY IN A BUSINESS ENVIRONMENT
This unit describes the performance outcomes, skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.
- Work within organisational requirements.
- Work in a team.
- Develop effective work habits.
BSBINM201A (ELECTIVE) PROCESS AND MAINTAIN WORKPLACE INFORMATION
This unit describes the performance outcomes, skills and knowledge required to collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and records systems.
- Collect information.
- Process workplace information.
- Maintain information systems.
BSBINM202A (ELECTIVE) HANDLE MAIL
This unit describes the performance outcomes, skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.
- Receive and distribute incoming mail.
- Collect and despatch outgoing mail.
- Organise urgent and same day deliveries.
BSBINN201A (ELECTIVE) CONTRIBUTE TO WORKPLACE INNOVATION
This unit describes the performance outcomes, skills and knowledge required to make a pro active and positive contribution to workplace innovation.
- Identify opportunities to do things better.
- Discuss and develop ideas with others.
- Address the practicalities of change.
BSBCMN203A (ELECTIVE) COMMUNICATE IN THE WORKPLACE
This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence.
- Gather, convey and receive information and ideas.
- Draft routine correspondence.
BSBSUS201A (ELECTIVE) PARTICIPATE IN ENVIRONMENTALLY SUTAINABLE WORK PRACTICES
This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines.
- Identify current resource use.
- Comply with environmental regulations.
- Seek opportunities to improve resource efficiency.
BSBWOR202A (ELECTIVE) ORGANISE AND COMPLETE DAILY WORK ACTIVITIES
This unit describes the performance outcomes, skills and knowledge required to organise and complete work activities, and to obtain feedback on work performance.
- Organise work schedule.
- Complete work tasks.
- Review work performance.
BSBWOR203A (ELECTIVE) WORK EFFECTIVELY WITH OTHERS
This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.
- Develop effective workplace relationships.
- Contribute to workgroup activities.
- Deal effectively with issues, problems and conflict.
BSBWOR204A (ELECTIVE) USE BUSINESS TECHNOLOGY
This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.
- Select and use technology.
- Process and organise data.
- Maintain technology.
BSBWOR301A (ELECTIVE) ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT
This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.
- Organise and complete own work schedule.
- Monitor own work performance.
- Coordinate personal skill development and learning.
