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Certificate II In Business (BSB20115)

Course Code: BSB20115

Course Overview

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Students undertake this course online using Upskilled's online Learning Management System to manage the delivery, assessment and learning resources. The online program is conducted over a 12 month period through a blended learning approach of distance and online.


There are no formal prerequisites for this qualification.

Key Facts

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator.

Units of Study

The Certificate II in Business qualification comprises 1 core and 11 elective units of competency from the Business Services Training Package.

Successful completion of this program will result in the issuance of a Certificate for Certificate II in Business (BSB20115). Those participants who do not successfully complete the full program will be issued with a Statement of Attainment for any unit/s of competency they have been deemed competent in.

Core Units

Contribute to health and safety of self and others

Elective Units

Deliver a service to customers

Work effectively in a business environment

Communicate in the workplace

Communicate electronically

Organise and complete daily work activities

Work effectively with others

Produce simple word processed documents

Contribute to workplace innovation

Process customer complaints

Manage personal stress in the workplace

Promote innovation in a team environment

Recognition of Prior Learning

RPL is available for each Unit of Competency based on relevant workplace experience, formal training, or other expertise. To apply for RPL, please submit documentation in portfolio form for evaluation by Upskilled assessors.

Additional Course Information

Upskilled online courses include detailed learning materials, assessments, online trainer support, and certification upon successful completion.

For those wishing to continue their study, the preferred pathway from this qualification is the BSB40215 Certificate IV in Business or a range of other Certificate IV qualifications.

More information about this course

For more information, or to enroll simply request a Free Information Pack or click on the "Enquire Now" button below. 

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