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Certificate II In Information, Digital Media & Technology (ICT20115)

Course Code: ICT20115

The Certificate II in Information, Digital Media and Technology is designed to impart ICT competencies that support the performance of employees across a range of situational contexts. This course is an entry level qualification that provides the foundation skills and knowledge to use information and communications technology (ICT) in any industry.

Course Structure

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery, assessment and learning resources. The program is conducted over a 12 month period through a blended learning approach of teacher led, distance and online materials.


There are no entry requirements for this qualification.

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is Summative utilising lecturer developed assessment tools and vendor exams.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and certification upon successful completion.

Unit Outline

The Online e-Learning course will address the following units of Competence from the National Business Services Training Package. All of these competencies must be successfully completed to gain the Certificate II in Information, Digital Media and Technology.

  • Participate in OHS processes
  • Participate in environmentally sustainable work practices
  • Use computer operating systems and hardware
  • Work and communicate effectively in an IT environment
  • Operate application software packages
  • Operate a digital media technology package
  • Use social media tools for collaboration and engagement
  • Design basic organisational documents using computing packages
  • Apply problem-solving techniques to routine IT malfunctions
  • Connect hardware peripherals
  • Interact with ICT clients
  • Record client support requirements
  • Detect and protect from spam and destructive software
  • Maintain IT equipment and consumables

Career Outcomes

This course is appropriate for individuals seeking second step certification in information technology. The articulated outcomes of the certificate are to facilitate the effective use of computers in the workplace at an intermediate level, particularly where ICT functions are supplementary in nature. Possible job titles relevant to this qualification include: Office assistant, Records assistant, Junior office support.

For further information about this course including enrollment details please click on the "Enquire Now" button below.

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