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Diploma Of Systems Analysis And Design (ICT50815)

Course Code: ICT50815

This qualification provides the skills and knowledge for an individual to determine client business requirements and to support a project team in the analysis and redesign of systems to ensure they meet client needs.

Course Structure

This program has been created with a blend of vendor specific, vendor neutral and trainer developed materials. Vendor training is recognised internationally as an industry benchmark for product specific training. Upskilled uses an online Learning Management System to manage the delivery, assessment and learning resources. The program is conducted over a 12 month period through a blended learning approach of distance, online and teacher led workshops or webinars.


There are no formal entry requirements for this qualification, however the preferred pathway for candidates include:


  • Successful completion of ICT40715 Certificate IV in Systems Analysis and Design, or other relevant qualifications or units equivalent to the core of ICT40715
  • Demonstrated vocational experience in a range of work environments in senior information technology and/or systems roles, including analyst or design roles

Recognition of Prior Learning (RPL)

Participants often come with experience in one or more ICT competencies, vocationally acquired from a range of sources (both formal and otherwise). Upskilled acknowledges the validity of such experience and encourages candidates to apply for Recognition of Prior Learning where applicable. Upskilled's RPL Calculator is a guide to initial RPL standing, although participants are sometimes entitled to further RPL as enrolment progresses.


Assessment is Summative and formative with set assignments, project work and questionnaires.


Upskilled Information Technology courses include detailed learning materials, assessments, online trainer support and certification upon successful completion.

Unit Outline

The Online e-Learning course will address units of Competence from the National Business Services Training Package. All of these competencies must be successfully completed to gain The Certificate IV in Systems Analysis and Design.

The program is broken into 4 logical clusters of training within the broad category of ICT systems: 1/ Core Infrastructure; 2/ Continuity & Security; 3/ Continuous Improvement; and 4/ Service Delivery & Governance.

Cluster 1 - Core Infrastructure

This cluster has been developed with core business infrastructure in mind. Infrastructure implementation is the starting point for business seeking to enable their business through utilising IT systems. The workplace skills provided in this cluster cover a broad range of key systems and services. The cluster has both server and workstation platforms at its heart to ensure a holistic knowledge base for Systems Administrators. The depth of knowledge transfer is based on Microsoft SQL Server 2008 and Windows Server. The windows platform holds the greatest percentage of the home and business market and meets the requirement of most businesses.

This cluster delivers outcomes that are broad in systems implementation and are relevant to many platforms like Microsoft, Oracle, Interbase, DB2 and MySQL.

Broad concepts covered:

  • Scripting
  • Writing queries
  • Transaction logs
  • Join data from multiple tables
  • Install and configure server software
  • Basic backup and restore principles
  • Storage technologies
  • Import and export of data
  • Database replication
  • Create databases
  • Database integrity using constraints and triggers
  • Stored procedures
  • Transactions and locks
  • Functions
  • Views

Cluster 2 - Continuity & Security

Systems Administrators must have the skills and knowledge to ensure that business systems are ready, available and capable for the purpose they were designed. The workplace skills provided in this cluster cover a broad range of concepts for business continuity. Identifying key systems and services is paramount to ensure that business can continue to function effectively. This cluster delivers outcomes that are broad and transferable across many different systems such as MS SQL, MySQL, Oracle, Gupta SQL, Interbase, Send Mail, Pegasus mail, Lotus Notes GroupWise and many more running on various platforms.

Broad concepts covered:

  • Transaction log shipping
  • Database Mirroring
  • Database consistency checking
  • Defragmentation
  • Database mobility
  • Corporate virus management
  • Secure remote access
  • Monitor databases
  • Modify data in tables
  • Database security
  • Automation of admin tasks
  • Disaster recovery

Cluster 3 - Continuous Improvement

Systems Administrators play a key role in business improvement and must have the skills to offer solutions and alternatives to business managers to address problems and increase productivity and in turn, revenue. The cluster has project management, systems design and planning at its heart. The core training involves an IT Project Management unit. This cluster delivers outcomes that are broad in project methodology, systems design, and business needs analysis and are transferrable across multiple industries, systems and platforms.

Broad concepts covered:

  • Project lifecycle
  • Identification and definition of Stakeholders
  • Feasibility analysis
  • Project Charters
  • Project team roles
  • Cost and time estimate
  • Communications matrix
  • Quality management
  • Qualitative and quantitative analysis
  • Change management
  • Closeout process
  • Analysis of business need
  • Relationship management
  • Project Implementation
  • Scope creep
  • Delivery and signoff
  • Project Debrief

Cluster 4 - Service Delivery & Governance

Being able to communicate with customers at all levels will ensure positive business support outcomes. The workplace skills provided in this cluster cover a broad range of concepts for systems support and maintenance. At the core of this cluster is ITIL, the "de facto standard", of service management. Included also are soft skills units that prepare the student for client interaction that focus on communication skills through activities and simulations. Many of the skills learned are applicable across many job roles and industry sectors.

This cluster provides the framework and skills set that are platform and systems independent and vital to ensure that Support staff have the procedures, systems and policies in place to support correct, unbiased decision making in times of extreme stress. These will also extend to preventative maintenance and proactive problem management to reduce system incidents.

Broad concepts covered:

  • Active Listening
  • Call handling
  • Service metrics
  • Change Management
  • Problem solving - deductive/inductive
  • Incident and problem management
  • Information gathering
  • Call ownership - perceived and real
  • Quality Assurance
  • Consistency of support
  • Maintenance
  • SLA/OLA/UC management
  • Service Strategy, Design, Transition, Operation and continual improvement

Career Outcomes

The qualification is designed to provide an individual with basic technical skills for a 'junior' business or systems analysis and design position.

Possible job titles include:

  • Information technology support analyst
  • Information technology designer
  • Systems support analyst
  • System designer
  • Operational support analyst
  • Technical support analyst

Price and Payment Options

Option 1 – Save 15% Save 15% ($675) when paying upfront. Total course cost: $3,825

Option 2 - 24 Month Interest-free payment plan No deposit, no interest to pay for 24 months. Get started for just $44 a week! Total course cost: $4,500

Upskilled has teamed up with zipMoney to offer you flexible weekly, fortnightly or monthly interest free payment plans, allowing you start studying now without the financial burden! 

To find out more, click the "Enquire Now" button and an education manager will be in touch with you soon. 

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