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This glossary includes terms and abbreviations likely to be found on this site and in associated educational and training publications. Where a term has a broader general meaning, the definition given here refers to its use in the vocational education and training context.

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Client Service Charter(Also called: Customer Service Charter) A document setting out an organisations undertakings to improve its services to its clients and stakeholders, developed in consultation with clients and stakeholders. The body then reports annually on its performance against its service charter undertakings.
 


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Glossary 3.0

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