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BSB30115 Certificate III In Business

Certificate III in Business (BSB30110)

Qualification Description

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Customer Service Advisor
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator.

Note: the minimum age of enrolment for this course is 18 years of age. 

12 units are required for the qualification (1 core unit and 11 elective units):

1 core unit is: 

BSBWHS302 (Core) Apply knowledge of WHS legislation in the workplace

BSBCUS301 (Elective) Deliver and monitor service to customers

BSBINN301 (Elective) Promote innovation in a team environment

BSBCMM301 (Elective) Process customer complaints

BSBPRO301 (Elective) Recommend products and services

BSBWOR301 (Elective) Organise personal work priorities and development

BSBFLM303 (Elective) Contribute to effective workplace relationships

BSBSUS301 (Elective) Implement and monitor environmentally sustainable work practices

BSBFLM312 (Elective) Contribute to team effectiveness

BSBCUS402 (Elective) Address customer needs

BSBMGT403 (Elective) Implement continuous improvement

BSBWOR203 (Elective) Work effectively with others

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